The Chief Executives Board for Coordination has defined new standards for professional behaviours and leadership characteristics applicable to all staff, at all levels, functions and duty stations.These skills, reflected in the UN System Leadership Framework, are not only for those who manage people or teams, but essential for all staff to efficiently deliver services, manage processes, make decisions and communicate with others. 

This course focuses on how General Service Staff, programme support and administrative professionals can use these principles to transform and enhance the impact of the services they provide in pursuit of greater organisational effectiveness.